Discover our new Shop!
Our seasonal accessories
Tasty New Additions for Your Pup
CHARLY’s is more than just a pet store – it’s a lifestyle for pet owners who want the best for their beloved companions. With two locations in the 1st district of Vienna, we bring together quality, style, and expertise to redefine pet care.
We’re excited to introduce our latest concept – the Treat Bar! Like a candy store for pets, it offers a curated selection of gourmet, healthy, and premium snacks that are sure to delight.
At CHARLY’s, our experienced professionals are here to help you choose the best for your pet, from clean, high-quality food to stylish accessories. Our products are handpicked from trusted suppliers in Europe to bring you the finest options available.
Visit CHARLY’s and discover a place where you and your pet can truly thrive.
Organic Selection
We offer a variety of organic pet food, crafted for optimal nutrition and quality.
Personalised Service
Tailored recommendations and care to suit your pet’s unique needs.
Product Quality
We are committed to offering only the highest quality products for your pet.
What types of pet products does CHARLY’s offer?
At CHARLY’s, we offer a wide variety of products for both dogs and cats, including food, treats, accessories, hygiene products, and toys. We cater to a large range of needs, ensuring that even pets with allergies or dietary restrictions find the perfect products to suit their health and lifestyle.
What is the CHARLY’s return and exchange policy?
Customers are allowed to return unopened and undamaged products within 14 days of purchase, with a valid receipt. While we do not offer cashback, you can exchange the product for another item or receive a store voucher for the value of the return.
What is the CHARLY’s Treat Bar?
The CHARLY’s Treat Bar is a brand new concept for pets, inspired by the idea of a traditional candy shop. It allows customers to explore a wide selection of high-quality treats for their dogs and cats as well as choose the quantity they’d like to purchase. The Treat Bar provides a unique opportunity to test out many different products. It's the perfect place to buy treats for your pet or as a gift. Centrally located, it’s the perfect treat stop while exploring Vienna’s city center!
How can I contact CHARLY’s customer support?
You can contact CHARLY’s customer support by calling us directly or by writing an email to info@charlys.shop. We're happy to assist you with any questions or concerns!
