E-commerce Manager

At CHARLY's, we are dedicated to providing high-quality products for dogs, cats and their owners. As a leading pet shop in Vienna, we aim to create an exceptional shopping experience for our customers. We’re on the lookout for an e-commerce manager who shares our passion for pets and understands the importance of creating memorable online shopping experiences. If you’re excited about combining your love for the pet industry with your expertise in e-commerce, we would love to welcome you to our CHARLY's family!

Responsibilities:

• Oversee daily operations of CHARLY's online shop, ensuring a seamless shopping experience for customers.
• Monitor and manage product listings, ensuring accurate descriptions, pricing, and inventory levels.
• Collaborate with the IT team to analyze data and support improvements in website performance, user experience, and conversions.
• Generate ideas and strategies based on data-driven insights, and regularly report on performance.
• Measure order fulfillment and customer satisfaction performance.
• Analyze service quality and customer satisfaction metrics.
• Stay updated on industry trends and competitor activities to identify opportunities for growth and innovation.
• Manage the customer return process, ensuring timely resolutions and high customer satisfaction.
• Communicate technical issues and improvement needs clearly with the IT team

Skills, Knowledge and Experience:

• Ahighereducation degree.
• 1+ years of experience in e-commerce management or digital marketing, preferably within the retail or pet industry.
• Proven track record of driving online sales and enhancing customer engagement through digital strategies.
• Familiarity with web development, UX/UI principles, and e-commerce best practices.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in e-commerce platforms and digital marketing tools (e.g., Google Analytics, email marketing software).
• Excellent organizational skills with attention to detail.
• Proficiency in both written and spoken German and English.

Nice to haves:

• Experience with content management systems (CMS) and website optimization.
• Basic knowledge of the retail industry.
• Familiarity with graphic design tools (e.g., Adobe Creative Suite) for creating engaging marketing materials.

Benefits:

• Flexible working hours and the option to work remotely.
• Competitive salary + bonuses
• Employee discounts on all products in CHARLY's Shop.
• A supportive and friendly work environment that values teamwork and creativity.